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How Siemens handles 90% of calls autonomously with Amazon Connect Customer AI Agents

calendar_today July 7, 2026 person Prabhakar Rajasekar domain amazon-connect

Introduction Siemens Global Business Services (GBS) provides shared services and business process support across more than 80 countries, handling finance, procurement, HR, sales operations, and digital services for all Siemens business units. Their inbound contact operations manage a wide range of topics — from order and delivery management to employee lifecycle queries and technical support […]

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