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Rethinking the Case: How Amazon Connect’s Approach Unlocks the Future of Customer Service

calendar_today June 9, 2026 person Jeremy Puent domain amazon-connect

We’re Willing to Be Misunderstood At Amazon, one of our leadership principles is Customer Obsession and sometimes that means making decisions that feel counterintuitive in the short term but deliver exponential value over time. We’re willing to be misunderstood for long periods if it means building the right foundation for our customers’ future. If you’re […]

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