ETERNO transforms patient communication using Amazon Connect Customer

Learn how Berlin-based healthcare scale-up ETERNO is building a scalable, AI-driven customer experience to serve thousands of patients daily across its growing network of outpatient care providers and doctors. Target metrics > 80% of patient inquiries successfully resolved by AI agents 24/7 availability for appointment booking and rescheduling reducing up to 50% workload of one employee per practice increasing inclusivity through multilingual capabilities Overview Across Europe, patients seeking outpatient care face a familiar frustration: long hold times, limited availability outside…