Today is Groundhog Day, and just as Punxsutawney Phil emerges to forecast the season ahead, industry analysts and enterprise leaders are stepping forward with their predictions for customer experience (CX). Shadows or not, the real question is whether organizations will finally step into the spring of artificial intelligence (AI). As we move into 2026, the […]
Customer experience predictions from industry prognosticators
calendar_today
February 2, 2026
person
Heidi Elmore, Senior Product Marketing Manager
domain
amazon-connect