The future of customer experience isn’t about choosing between AI efficiency and human connection—it’s about combining both to create something extraordinary. At re:Invent 2025, Amazon Connect unveiled a comprehensive vision for how businesses can transform customer interactions through intelligent AI agents that work with human teammates. Agentic systems promise to autonomously understand, reason, and act […]
Amazon Connect at re:Invent 2025: Creating the future of customer experience with AI
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December 12, 2025
person
Heidi Elmore, Senior Product Marketing Manager
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amazon-connect