Scaling Autonomous Operations with AWS DevOps Agent and ServiceNow

This post is co-written with Govind Menon, Head of MCP Product at ServiceNow. Introduction Enterprise teams managing applications on AWS often rely on ServiceNow as their IT service management (ITSM) system for incident tracking, change management, and configuration management. When incidents occur, engineers must context-switch between AWS, third party observability tools and ServiceNow, manually correlating […]